How often do you hear these at the office?
“I don’t understand what he’s saying!”
“Isn’t this what you want in the first place?”
“But I thought this was what you meant!”
“Can you say properly next time please?!”
“You just made the whole team run around in circles and we’re going to miss the deadline again!”
You and I know the culprit behind those statements is poor communication skill, and we know it happens often. But I wanted to know how bad and crucial it really is and did a quick statistical research, and here’s what I found out.
- 28% of 1000 computer professionals reported poor communication as at the primary cause of failing to deliver a project within the original time frame – Computing Technology Industry Association
- Out of 4000 employees, 46% said they routinely received confusing or unclear directions, with 36% reporting it happened up to three times every day – HR Magazine
- 93% of employers consider good communication skills more important than a college graduates’s major, with over 75% employers placing more emphasis on oral communication as a hiring prerequisite – Hart Research Associates, January 2013
- Businesses with effective communication practices were 50% more likely to report employee turnover levels below the industry average – Watson Wyatt
Original article here.
In a separate survey, poor communication also contributes to:
- 17% increase in employee turnover
- 18% increase in sick leave
- 40% increase in customer complaints
- 7 out of 10 employees report their managers as ineffective at dealing openly with resistance to change
- 2 in 3 projects begun meet with project failure due to poor communication
- 70% of workplace injuries are caused by communication failure
Obviously, effective communication is vital in any organisation, and that’s why communication expert and charisma trainer Richard La Faber put together Power Communications. In the one day workshop, Richard condenses his decades of experience and expertise across the news, radio, education and entertainment industry into bite-sized, practical strategies.
Effective communication is not hard, it’s just we were never shown the way. 🙂